Refund policy

1. Damaged, Defective, or Incorrect Items (Strict 3-Day Policy)

We take great care in packaging your orders, but we understand issues can happen during transit. To protect your purchase, please inspect your parcel immediately upon delivery.

  • The 3-Day Deadline: If your parcel arrives damaged, defective, or contains the incorrect item(s), you must notify us within three (3) calendar days of the delivery date (as indicated by the carrier's tracking status).

  • Consequences of Late Notification: If you fail to notify us within this 3-day window, your items will no longer be eligible for a refund, replacement, or warranty claim regarding transit damage or order errors.

  • How to Report: To file a claim, you must email us at [Insert Support Email] within the 3-day period and include:

    1. Your Order Number.

    2. Clear photos of the damaged or incorrect item(s).

    3. Clear photos of the shipping packaging (box/mailer bag) showing the shipping label.

2. Standard Returns & Refunds

For items that are not damaged or incorrect, but where a return is desired (e.g., change of mind, if applicable):

  • Change-of-mind returns are accepted within 3 days of delivery, provided the item is unused, unopened, and in its original packaging.

  • Shipping costs for change-of-mind returns are the responsibility of the customer.